Remote Telephone Support Package

Our remote telephone support package is ideal for businesses that need a fast response to their IT computer networking issues. With our helpdesk immediately available for you we can then start working on any problems using the latest software technologies and securely connect to your business  o diagnose and resolve any problems you may have.

You may call this support line as many times as you would like as part of your monthly contract asking any IT related question.  This reduces your costs and provides you with a faster response to your queries and problems.

As part of our initial network audit we install remote control software that gives us a secure access to your network to be able to remotely control your server and/or your PC's.

These connections are very secure and using complex encryption allows us to control your machines whilst the communications channels are completely secure.  From here we can configure and install hardware and additional services such as printers and other network devices as though we were in the office.

We can also troubleshoot any problems you may be seeing without the need for lengthy telephone explanations or complications.  We are thereby acting as your own virtual IT department.

AEC strives to fix any problems quickly and efficiently so that the process does not require extensive technical ability on your side or your time consumption.

Our friendly engineers will guide you through problems step by step.

Onsite engineers are on standby ready to visit your system in the occurrence that we cannot fix the problem remotely.